Terms of service

Effective Date: May 22, 2026

Welcome to The Second Spring (“The Second Spring,” “Company,” “we,” “our,” or “us”).

These Terms & Conditions govern your use of our website, programs, coaching services, memberships, digital products, and related services.

By accessing this website or purchasing any product or service from The Second Spring, you agree to these Terms & Conditions in full.

If you do not agree with these terms, please do not use our website or services.

Agreement Priority / Prior Enrollments

These Terms & Conditions apply to website use and to purchases made on or after the Effective Date listed above, unless a separate signed client agreement states otherwise. Existing clients remain governed by the agreement, policies, payment terms, and program terms accepted at the time of enrollment. Website updates, marketing language, current offers, or revised policies do not retroactively modify, cancel, replace, or amend any previously signed agreement unless expressly agreed to in writing by The Second Spring. In the event of any conflict between these website Terms & Conditions and a signed client agreement, the signed client agreement controls.

1. Company Services

The Second Spring is an online wellness education and lifestyle coaching company providing:

  • Educational wellness programs

  • Lifestyle coaching

  • Accountability support

  • Digital resources

  • Virtual coaching services

  • Wellness-related educational content

All services are intended for educational and informational purposes only.

2. Eligibility

You must be at least 18 years old to purchase services or use this website. By using this website, you confirm that:

  • You are legally able to enter into this agreement

  • The information you provide is accurate and complete

  • You will use the services lawfully and responsibly

3. No Medical Advice

The Second Spring does not provide medical advice, diagnosis, treatment, or healthcare services. The information provided through our website, coaching programs, digital materials, or communications is for educational and informational purposes only. Always consult a qualified healthcare professional before beginning any wellness, exercise, nutrition, or lifestyle program.

4. Results Disclaimer

Individual results vary. The Second Spring does not guarantee:

  • Specific weight loss

  • Physical transformation

  • Health outcomes

  • Financial outcomes

  • Performance results

Success depends on many individual factors, including participation, consistency, lifestyle habits, and personal effort.

5. Payments & Billing

All prices are listed in U.S. Dollars unless otherwise stated. Payments are securely processed through Shopify Payments and other approved payment processors. By completing a purchase, you authorize The Second Spring to charge your selected payment method for all applicable fees, subscriptions, payment plans, taxes, and recurring charges associated with your purchase.

6. Payment Plans

If you enroll in a payment plan:

  • You agree to complete all scheduled payments

  • Missed or failed payments may result in suspended access

  • Stopping participation does not cancel remaining payment obligations

The Second Spring reserves the right to use reasonable collection efforts for unpaid balances.

7. Refund and Cancellation Policy

Refund and cancellation rights vary by product, service, program, offer, applicable law, and signed agreement.

Unless otherwise required by applicable law or expressly stated in a signed client agreement, all sales are final. Coaching programs, onboarding services, digital products, memberships, downloadable materials, completed services, and services where access has already been provided are non-refundable.

For online enrollments, if The Second Spring is required under applicable Illinois law to provide a statutory cancellation period, the client may cancel within the time period required by law by providing written notice of cancellation to The Second Spring at support@thesecondspring.com or through any online cancellation method expressly provided by The Second Spring.

If a timely and valid statutory cancellation notice is received, The Second Spring will issue any refund required by applicable law within the time period required by law. After the applicable statutory cancellation period expires, the program is non-cancellable and non-refundable, and the client remains responsible for all payment obligations under the applicable agreement, regardless of participation, usage, attendance, onboarding completion, coaching session attendance, check-in submission, or results.

Where a client has signed a separate client agreement, that signed agreement governs the client’s enrollment, refund rights, cancellation rights, payment obligations, and program terms. Current website Terms & Conditions, updated website language, marketing materials, promotional offers, or public-facing policies do not retroactively modify, cancel, replace, or supersede a previously signed client agreement unless expressly agreed to in writing by The Second Spring.

8. Fixed Program Investment; Scheduled Payment Terms

The Second Spring programs are sold as a fixed program investment, unless expressly stated otherwise in a signed agreement. The program is not a subscription, membership, gym membership, month-to-month service, or automatically renewing service.

Any monthly payments, scheduled payments, installment billing, EFT/ACH payments, card-on-file payments, third-party financing payments, or split-payment arrangements are payment methods toward the full program investment. They do not create a subscription, membership, automatic renewal, or cancel-anytime payment arrangement.

Client understands and agrees that selecting or being approved for scheduled payments does not change the total amount owed for the program. Client remains responsible for completing all scheduled payments according to the payment terms accepted at enrollment, unless otherwise required by applicable law or expressly agreed to in writing by The Second Spring.

Stopping participation, failing to use program materials, failing to attend coaching sessions, failing to complete onboarding, failing to submit check-ins, revoking EFT/ACH authorization, removing a payment method, disputing a payment, or requesting cancellation does not cancel the program, does not convert the program into a subscription or membership, and does not relieve Client of the remaining payment obligation under this Agreement.

If Client uses a third-party financing provider, including but not limited to Affirm, Klarna, Stripe-related financing options, or another approved provider, Client understands that the financing agreement is separate from The Second Spring’s program agreement. Client remains responsible for the full program investment and any payment obligations accepted through the financing provider.

Affirm Financing Terms & Disclosures: Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Standard disclosures can be reviewed at affirm.com/disclosures.

The Second Spring does not automatically renew this Agreement. Any future program, renewal, extension, or additional service must be separately offered and accepted in writing.

9. Program Access

The Second Spring grants customers a limited, non-transferable license to access purchased content and services for personal use only. You agree not to:

  • Share account access

  • Reproduce materials

  • Redistribute content

  • Resell programs

  • Copy proprietary materials

  • Use content for commercial purposes without written permission

Unauthorized use may result in terminated access without refund.

10. Intellectual Property

All website content, branding, logos, videos, materials, graphics, coaching systems, downloadable resources, and educational content are the property of The Second Spring and protected by applicable intellectual property laws. No portion of the website or materials may be copied, reproduced, or distributed without written consent.

11. User Conduct

You agree not to:

  • Violate laws or regulations

  • Interfere with website functionality

  • Attempt unauthorized access

  • Submit false information

  • Harass staff or community members

  • Use the website fraudulently

The Second Spring reserves the right to suspend or terminate access for violations of these terms.

12. Chargebacks & Payment Disputes

Customers agree to contact The Second Spring directly regarding billing concerns before initiating chargebacks or payment disputes.

We reserve the right to provide payment processors with purchase records, login activity, onboarding confirmations, customer communications, and proof of delivered services in response to disputes.

Fraudulent or abusive chargebacks may result in terminated access to services.

13. Website Availability

We strive to maintain uninterrupted website and program availability but do not guarantee continuous access. The Second Spring may temporarily suspend services for maintenance, updates, or technical reasons.

14. Limitation of Liability

To the fullest extent permitted by law, The Second Spring shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Personal injury

  • Business interruption

  • Data loss

  • Dissatisfaction with results

Your use of our website and services is at your own discretion and risk.

15. Indemnification

You agree to indemnify and hold harmless The Second Spring, its owners, staff, affiliates, contractors, and partners from claims, damages, liabilities, expenses, or disputes arising from your use of the website or services.

16. Privacy Policy

Your use of this website is also governed by our Privacy Policy.

17. Modifications to Terms

The Second Spring reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. Changes apply prospectively only and do not retroactively modify, cancel, or replace any previously signed client agreement unless expressly agreed to in writing by both parties. Continued use of the website after updates constitutes acceptance of the revised website terms for website use only.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and applicable state laws.

19. Contact Information

The Second Spring

Email: hello@secondspringwoman.com

Website: The Second Spring

Customer support inquiries are typically responded to within 24–48 business hours.