Privacy policy

Last Updated: July 25, 2026

The Second Spring Wellness Group, LLC (“Second Spring,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, participate in our programs or services, complete forms or assessments, or otherwise interact with Second Spring.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with Second Spring and the services you choose to use.

Contact and Account Information

We may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Account or login information

  • Communication preferences

Transaction and Payment Information

If you purchase a program or service, payment information may be collected and processed by third-party payment processors or financing providers.

Second Spring may receive information about the transaction, such as the amount paid, payment status, purchase history, or limited billing information. We generally do not directly store complete credit or debit card numbers.

Wellness and Lifestyle Information

Because Second Spring provides wellness education, lifestyle coaching, and habit support, you may voluntarily provide information concerning your wellness, lifestyle, and goals.

Depending on the service, this may include:

  • Age or date of birth

  • Height and weight

  • Body measurements

  • Nutrition and dietary information

  • Exercise and activity information

  • Sleep patterns

  • Stress and lifestyle information

  • Wellness goals

  • Menstrual, perimenopause, menopause, or postmenopause information

  • Symptoms or wellness concerns

  • Medication or supplement information

  • Hormone-related information

  • Laboratory information you voluntarily provide

  • Medical or health history relevant to your wellness goals

  • Progress photographs

  • Information you provide in questionnaires, assessments, check-ins, coaching communications, or consultations

We may use this information to provide wellness education, lifestyle coaching, habit support, program recommendations, and other services you request.

Second Spring does not provide medical diagnosis or treatment through its wellness coaching services. Information collected for wellness coaching should not be interpreted as creating a physician-patient relationship or other medical-provider relationship.

Communications

We may collect information you provide when you communicate with us by email, telephone, text message, website form, coaching platform, social media, or other communication methods.

This may include messages, questions, feedback, consultation information, and customer-service communications.

Website and Device Information

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring pages

  • Dates and times of visits

  • Approximate geographic location derived from an IP address

  • Website interactions

  • Cookie and similar technology identifiers

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Provide and administer our programs and services

  • Create and maintain client accounts

  • Deliver wellness education and coaching

  • Communicate with clients and prospective clients

  • Respond to questions and customer-service requests

  • Process purchases and payments

  • Schedule consultations or appointments

  • Personalize educational or wellness-related experiences

  • Maintain records regarding program participation

  • Improve our website, programs, and services

  • Analyze website performance and usage

  • Protect our business, clients, website, and systems

  • Prevent fraud or misuse

  • Comply with legal obligations

  • Enforce agreements and policies

  • Send administrative communications

  • Send marketing communications where permitted by law

We may also use information for other purposes disclosed at the time the information is collected or with your consent.

3. SENSITIVE AND HEALTH-RELATED INFORMATION

Some information voluntarily provided to Second Spring may be considered sensitive personal information or consumer health information under applicable law.

We recognize that information concerning health, medications, hormones, menopause, laboratory results, body measurements, and similar matters deserves heightened care.

Second Spring uses such information for purposes reasonably necessary to provide the wellness services, education, support, or other services requested by the individual, as permitted by applicable law.

We do not sell individually identifiable health or wellness information for money.

We do not intentionally disclose the contents of private wellness assessments, coaching communications, laboratory information, medication information, or similar sensitive information to advertising platforms for targeted advertising.

Visitors should avoid submitting sensitive health information through general website contact forms unless the form specifically requests such information for a stated purpose.

4. HIPAA AND MEDICAL INFORMATION

Second Spring’s wellness education and lifestyle coaching services are generally not medical care, and Second Spring may not be a “covered entity” under the federal Health Insurance Portability and Accountability Act (“HIPAA”).

The fact that information relates to health or wellness does not necessarily mean that the information is protected by HIPAA.

However, other federal or state privacy laws may apply to certain health-related information, and Second Spring takes reasonable measures to safeguard sensitive personal information in accordance with applicable law.

If Second Spring later offers access to services provided by independent licensed healthcare professionals, laboratories, pharmacies, or other healthcare organizations, those organizations may maintain their own privacy practices and legal obligations. Their privacy policies or notices will govern information they independently collect or maintain.

5. THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to operate our business and provide services.

These providers may include companies that assist with:

  • Website hosting

  • Client portals

  • Coaching or program-management platforms

  • Scheduling

  • Email communications

  • Text messaging

  • Payment processing

  • Financing

  • Customer support

  • Data storage

  • Analytics

  • Advertising and marketing

  • Accounting and business administration

These providers may receive personal information when reasonably necessary to perform services for us.

We expect service providers that receive sensitive information from us to handle that information appropriately and consistent with applicable contractual and legal requirements.

6. FUTURE CLINICAL OR HEALTHCARE PARTNERS

Second Spring may in the future make independent healthcare, laboratory, pharmacy, or clinical services available through third-party providers.

If such services become available, Second Spring will provide additional information regarding the relationship and applicable privacy practices as appropriate.

Healthcare professionals and healthcare organizations are responsible for their own medical services, clinical decisions, records, privacy practices, and legal obligations.

This Privacy Policy should not be interpreted as stating that Second Spring currently provides medical services or that any clinical partnership currently exists.

7. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

Our website may use cookies, pixels, analytics technologies, and similar tools.

These technologies may help us:

  • Operate and secure the website

  • Remember user preferences

  • Understand website usage

  • Measure advertising effectiveness

  • Improve marketing

  • Understand how visitors discover Second Spring

Depending on applicable law and the technology used, certain disclosures of identifiers or website activity to advertising or analytics providers may constitute “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged for the information.

Where required by applicable law, we provide mechanisms for consumers to exercise applicable privacy choices.

We do not intend for advertising technologies to collect sensitive information that visitors submit in private wellness assessments, coaching communications, or other areas designated for sensitive information.

8. MARKETING COMMUNICATIONS

If you provide your email address or telephone number, we may send communications concerning Second Spring programs, services, education, events, or offers where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication.

Where applicable, you may opt out of marketing text messages by following the instructions included in the message.

Opting out of marketing communications does not prevent us from sending non-marketing communications necessary to administer a service or transaction.

9. HOW WE MAY DISCLOSE INFORMATION

We may disclose personal information:

  • To service providers performing services on our behalf

  • To payment processors and financing providers

  • To professional advisers such as attorneys, accountants, or insurers when appropriate

  • When necessary to protect our rights, property, safety, clients, or others

  • To investigate suspected fraud or unlawful activity

  • When required by law, subpoena, court order, or other legal process

  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

  • At your direction or with your consent

We may also disclose aggregated or de-identified information that does not reasonably identify an individual, subject to applicable law.

10. SALE AND SHARING OF PERSONAL INFORMATION

Second Spring does not sell personal information for money.

However, certain uses of analytics, advertising, cookies, pixels, or similar technologies may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws.

Where applicable, consumers may have the right to opt out of such processing.

Second Spring does not knowingly sell or share sensitive health information for targeted advertising.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain appropriate business and transaction records

  • Comply with legal, tax, accounting, contractual, and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Protect against fraud and misuse

Retention periods may vary depending on the type of information and why it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, website, email system, or communication platform can be guaranteed to be completely secure.

Users should use appropriate caution when transmitting sensitive information electronically.

13. PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a copy of certain information

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Withdraw consent where processing is based on consent

  • Appeal certain privacy-request decisions

These rights are subject to applicable exceptions and legal requirements.

We may need to verify your identity before processing a privacy request.

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

14. GLOBAL PRIVACY CONTROL AND BROWSER SIGNALS

Where required by applicable law and supported by our website systems, we recognize legally valid opt-out preference signals, such as Global Privacy Control (“GPC”).

Because browser and device technologies vary, not all signals may operate in the same manner.

15. CHILDREN’S PRIVACY

Second Spring’s services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

16. PHOTOGRAPHS, TESTIMONIALS, AND CLIENT RESULTS

Clients may provide progress photographs or information concerning their experience with Second Spring.

Providing information as part of coaching does not automatically authorize Second Spring to publicly use a client’s photograph, testimonial, name, likeness, or identifiable results for advertising or marketing.

Where required, public use of identifiable client photographs, testimonials, or results will be subject to separate permission, authorization, release, or consent.

17. SOCIAL MEDIA

Second Spring may maintain accounts on third-party social-media platforms.

Information you post publicly or provide directly through those platforms may be governed by the privacy practices of the applicable social-media company.

We encourage users not to post sensitive health or personal information publicly when interacting with Second Spring on social media.

18. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Second Spring is not responsible for the privacy, security, or content practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this policy.

If changes are material, we may provide additional notice when appropriate or required by law.

20. CONTACT US

Questions about this Privacy Policy or requests concerning personal information may be directed to:

The Second Spring Wellness Group, LLC
Email: hello@secondspringwoman.com
Website: secondspringwoman.com